TELUS Webmail help guide



Compose and send email

Compose and send email

  1. On the Mail page toolbar, click Compose

  1. Enter the email address of the person or persons to whom you are sending the message in the To: text box.

You can also add addresses to the Cc or Bcc text boxes.

  1. To look up a person's email address, on the compose toolbar click Add Recipients.

You can search the contact lists for specific names.

Check whether the name should be added as a To, Cc, or Bcc address.

Enter the subject of the email in the Subject line.

  1. Enter the body of the message in the text box below the Subject line.

If you configured a signature, your signature is added automatically to your message.

  1. To add an attachment, click Add Attachments

  • Total message size is 25 MB.
  • Please upload no more than 10 MB at one time.
  1. If you want the message flagged as high priority, change the Priority: selected. 

    This is found on the right of the subject line.
  2. Click Send to send the message.
  3. If you have enabled, Save copies of messages to Sent folder, a copy of the message is saved in your Sent folder.

If you do not want to send the message immediately, click Save Draft.

The message is saved in your Drafts folder.

Attach files to messages

Email messages can include attachments.

You can attach documents, spreadsheets, pictures, slide shows and other types of files.

  1. Compose the message as described in Compose email.
  2. Click Add Attachments.

A new pane displays.


  • Total message size is 25 MB.
  • Please upload no more than 10 MB at one time.
  1. To upload a file, click Choose File... to locate the file.
  2. Select the file and click Open.
  3. Upload additional attachments in the same way.
  4. When all the attachments have been added, click Done.

    The attachments are listed under the subject line.
  5. When the message is ready to be sent, click Send to send the message and the attachments.


  • Recipients of your mail message must have the appropriate software to open and read the file.
  • For files created in commonly used packages such as Microsoft Office, other users on a typical desktop system will be able to open them.
  • Common file formats such as text files, HTML files, and images such as .GIF or .JPG files can be opened in a variety of programs. However, it depends on what type of system the user is on.
  • To delete an attachment, deselect the box next to the attachment before you send the email message.

Automatically adding your signature

You can create signatures for your email messages.

Your signature can include your name and additional closing text to the maximum number of characters that your account allows.

For example, your signature could read:

John Smith
Vice President of Engineering
Widgets Division
Acme Corporation, Inc.
303-555-1212 x111

If you create multiple identities, you can create multiple signatures and assign them to different addresses.

  1. Open Preferences and select the Signatures tab.

  1. In the Signature Name text box enter your signature and identifiable name. 

    This is not your signature, but a name to identify the type of signature.

    For example, you can have a signature name as "Formal" to describe that this type of signature includes your name, title, company name, etc.
  2. In the Signature text box, enter the signature information exactly as you want it to appear in your messages.

    A logo or link can be added to the signature.
  3. Click Save.
  4. Go to the Accounts tab to select which signature to display in your messages by default.

    In Primary Account Settings, Signature field, select the signature name created in step 3.

  1. Click Save.

Saving a message as a draft

You can save a message to finish and send later.

  • Click Save Draft.

  • The message is saved in the Drafts folder.

    To retrieve a draft, open the Drafts folder and click on the message.

    When the message is sent, the message is removed from the Drafts folder.

Marking the priority level of a message

You can indicate a message’s level of importance.

For example, if you have a request that needs to be replied to as soon as possible.

  • Before you send the message, in the Priority drop-down menu in the message header, select the priority option, high, normal, or low.

The recipient sees the message priority flag in their mailbox and in the message.