TELUS Webmail help guide



Read email

Read email

By default new messages are placed in your Inbox.

If you have mail filter rules, new messages can appear in folders other than your Inbox.

The number in parentheses next to each folder name indicates the number of unread messages within that folder.

How do I know when I receive new messages?

New messages are received when you sign in and at automatic intervals when you are signed in.

When you click the Inbox folder, if you have new messages, the Inbox displays them.

You can spot unread mail messages by looking for folders with a bold name and a number in parentheses next to the folder name. 

For example, Inbox (1) indicates that there are a total of 1 unread messages that are contained within conversations in your Inbox.

Read a message in the conversation view

  1. Double-click the conversation containing the message.

    The Content pane changes to show the individual messages in the conversation.

    The Fragment column shows the first line of the message body.

  1. To open the message, click the line that contains the message you want to read.

    If you have Reading Pane enabled, the message body appears in the Reading pane.

    Otherwise, click the message.

    The message displays in the Content pane.

Read a message in the single message view

  • If the Reading Pane feature is enabled, click the message and read it in the Reading pane.
  • If the Reading Pane feature is not enabled, click the message.

    The message is displayed in the Content pane.

Use a reading pane

You can use the Reading Pane to preview messages in your Inbox and other folders.

If you have the Reading Pane on, when you click on an email message, the message displays in the Reading Pane and the message is marked as read.

To adjust the size of the Reading Pane, place your pointer on the divider bar and drag the bar.

Set the reading pane for marked as read behaviour

You can also select whether messages you view in the Reading Pane are marked as read or not marked as read.

  1. Go to the Preferences>Mail page.
  2. In the Displaying Messages>Reading Pane section, select how messages are handled when the message is selected.

  1. Click Save.

Mark mail as unread

Messages that you opened are marked as read and are changed from bold to regular text.

  1. Click the check box to select the messages to be marked as unread.
  2. In the Actions drop-down menu, select Mark as unread

    The selected messages are made bold and the checkmark is removed.


  • To mark all messages in a conversation as unread, select the conversation.
  • To mark an individual message in a conversation as unread, open the conversation and select the message.

You can use the same method to mark unread mail as read.

Open attachments in an email message

Email messages can include attached files such as word processing documents, spreadsheets, text files, ZIP files, images, executable applications, or any other type of computer file that resides on the sender's computer network.

Messages that contain attachments display a paper clip next to the subject.

You can open any file attachment directly from your account, provided that you have the right application and the extension is not blocked by TELUS.

If the file type is one that is supported by the installed software on your computer, you can typically double-click the file and your computer automatically launches the right application for reading that file.

Computer viruses are often spread via file attachments.

Therefore, your computer might block incoming email containing certain types of attachments, often with the extension .EXE or .ZIP as part of their filename.

Computer viruses can spread through email attachments.

It is considered standard practice to implement virus filtering for incoming mail as well as virus scanning for personal computers.

However, there is always a chance that something could get through.

In the case of email viruses, the majority of them are activated when a file attachment containing the virus is opened or viewed.

Many of these viruses have been known to spread themselves using entries in users' address books.

Therefore, we recommend that you use care when opening file attachments, even from senders who appear to be known to you.

To find the origin (and header) of an email message

When you receive a message and you want to see the origin(and header) of the message.

  1. Click on the message.
  2. Click on the envelope icon in the upper right corner of the window.

A sample original message (header highlighted)