TELUS Webmail help guide



Work with email filters

Filtering your messages

Filtering applies a set of matching rules to incoming mail and then executes a specified action.

You can filter your incoming mail messages to sort them into folders, automatically tag them, forward them, or discard them.

For example, you can create a rule as follows:

  • All mail from your supervisor goes in "Management Directives" folder.
  • All mail from the "corporate-events" mailing list is tagged with the "Events" tag.

Create or edit a new filtering rule:

  1. Click the Preferences tab.
  2. Open the Mail Filters folder and click New Filter.

  1. Enter a filter name.

  1. In the If --- the following conditions are met area, select a condition. 

    Now you build the condition.
    • Select from the first drop-down list which condition  to use. 
    • Select a comparison method.
      • The options shown depend on your choice in the previous drop-down menu.
      • For example, "is" or "is not" could be shown.
    • Enter a word or phrase to compare against in the text box.

      Click add to add more conditions.

      You can continue to add more conditions or proceed to the next section, which is to add one or more actions.
  2. In the Perform the following actions section, select an action from the drop-down list.
    • Specify a folder or tag name, if necessary.
      • What you specify depends on the action you select.
    • Click add to add more actions.
      • You can continue to add more actions or click OK to finish.
  3. Check the active box next to the Filter Name to turn on the filter rule.

The filter is applied automatically to all new incoming mail messages as they arrive.

Filter conditions

Filter rules are not case-insensitive, meaning that the rules ignore capitalization.

Comparison text boxes

Option Description
  • Use this to specify a name in the From header of an email message.
  • Same as From, but looks for specified names in the To header.
  • Same as From, but looks in the Cc header.
To or Cc
  • Same as From, but looks in both To and Cc header.
  • Looks in the message's Subject header.
Header Named
  • When this option is selected, an additional text box appears before the comparison operator (the "contains" portion).
  • This option allows you to specify any email header.
  • You can specify not only the standard text boxes of To or From, but also Date, Reply-To, or other custom text boxes that may be included in the message header.
  • You can use this option to filter out email messages that have "malformed" headers, meaning they do not contain certain information that is normally considered standard for an email message.
  • Sometimes spam, which is automatically generated, omits information such as the Sender or Reply-to fields.
  • Use the second text box (the text box immediately to the right of the comparison operator) to specify the header to test for.
  • Use this to select email messages that are larger or smaller than a specified size.
  • The size of the email includes any file attachments.
  • You can use this to discard email messages that are too large.
  • Use this option to specify email messages sent before or after a specified date.
  • The options for Body are Contains/Does not contain, and this allows you to specify matching words in the body of the email.
  • You cannot filter for words in file attachments.
  • You can filter for email messages that have, or don't have, file attachments.
Address In
  • Tests for the presence of an address in your contacts.
  • The next text box allows you to specify which address.

Comparison operators

Option Description
Matches exactly/does not match exactly
  • Specifies an exact match.
  • For example, specifying Subject matches exactly - Banana would only match "Banana" and not "Bananas" or "A truck full of banana leaves".
Contains/does not contain
  • Specifies that the subject line must contain the specified substring.
  • For example, specifying Subject contains Banana would match "I'm going bananas".
Matches wildcard/does not match wildcard condition
  • The wildcard * is a character used in the mail filter comparison text box to represent one or more characters in the filter.
  • For example, specifying Subject matches " banana*" would match "bananas" or "banana-leaf casserole" but not "my banana-leaf casserole."


Option Description
Keep in Inbox
  • Saves mail to Inbox.
  • If none of the filter rules match an email message, this action takes place by default.
  • Deletes the mail message without delivering it.
  • The message is not in any of your folders, not even Trash.
File into folder
  • Moves the mail to a specified folder.
Tag with
  • You can tag matching messages with a selected tag.

Select as Read or as Flagged.

Forward to address

Forwards mail to the address you specify.

Multiple actions

You can create a filter rule made up of multiple actions.

The combinations of actions in your rule are interpreted as follows:

Option Description
Keep in Inbox
  • Multiple "keep" actions can be specified, but only one copy of the message is saved to the Inbox.
  • If combined with other actions, discard is ignored and the other actions take place.
File into folder
  • Multiple "file into" actions results in multiple copies of the message being stored in different folders.
  • If a specified folder does not exist, the message is saved to the Inbox.
Tag with/Mark
  • These actions apply to the message returned from the nearest preceding action.
  • In the case of multiple "File into" actions, this could result in some copies of the message stored without a tag, and others stored with a tag.
Forward to address
  • Mail is forwarded to the address specified.