TELUS

TELUS Webmail help guide

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Getting Started With TELUS Webmail

Getting started with TELUS Webmail

Email

Address book

Calendar

Tasks

  • Create multiple tasks lists
  • Create to-do tasks
  • Manage a task, set the priority and track progress

Preferences

In addition, you can search for email messages, contacts, calendar events and task lists from any view.


PC system requirements

Minimum:

  • Intel/AMD/Power PC CPU 750MHz
  • 256MB RAM

Recommended:

  • Intel/AMD/Power PC CPU 1.5GHz
  • 512MB RAM

Monitor:

  • Minimum display resolution 1024 x 768

Internet Connection Speed:

  • 128 kbps or higher

Operating system & browser combinations

The following operating system/browser combinations for the standard version of TELUS Webmail are supported:

Windows XP SP3, Vista, Windows 7 & Windows 8 with one of the following:

  • Internet Explorer 8.0 and higher (IE 8.x for XP, and 9.x and higher for Vista/Windows 7/Windows 8)

    The latest stable release of:
    • Firefox
    • Safari
    • Google Chrome

Mac OS X 10.5 “Leopard”, 10.6 “Snow Leopard”, 10.7 “Lion” with one of the following:

  • The latest stable release of:
    • Firefox
    • Safari
    • Google Chrome

Browser Tools

The browser's Back button takes you to the previous page you were viewing. You can also use the Forward button.

Do not use the browser's Reload (Refresh) button. Doing so will restart your session.

If you wish to use the email software that comes with your PC for TELUS email, visit our Internet & email help or Internet video tutorial pages for the latest information.


Smartphone / tablet system requirements

Performance may vary when using TELUS Webmail over mobile devices such as smartphones and tablets.

For example:

  • Some Android and BlackBerry devices can capable of supporting web browsers with Flash or Java, while other browsers may not.
  • Apple devices such as iPod Touch, iPhones, and iPads do not support Flash or Java web browsers at all.

For best results, use the Basic / Standard version of TELUS Webmail to access via any mobile, smartphone or tablet device browser.

You may use the Rich / Standard version of TELUS Webmail via any mobile, smartphone or tablet device that supports Flash or Java.

If you wish to use the email software that comes with your PC for TELUS email, visit our Internet & email help or Internet video tutorial pages for the latest information.


TELUS Home Services

If you need to change your username, alias, password or spam settings contact us for assistance.


Using rich (advanced) and basic (standard) versions

TELUS Webmail has two versions:

  • Rich / Advanced: Offers a full set of Web collaboration features. This is usually the default setting. It works with most current browsers and faster Internet connections.
  • Basic / Standard: If you have a slow Internet connection or prefer HTML-based messaging, you can use the Basic / Standard version, which has many of the same features.

Logging in and out of TELUS Webmail

You must use an internet web browser to run TELUS Webmail. Note that not all browsers are supported.

  • See System requirements

Log in

Open a browser window and enter http://webmail.telus.net

Advanced login screen

When you Sign In to TELUS Webmail, you can enter either:

  • your TELUS email address (i.e. username@telus.net), or
  • your TELUS email alias (i.e. alias@telus.net), or
  • your TELUS username (3 – 8 characters), and
  • password (5 – 8 characters)

You can select ‘Use basic Interface’ if you are on a slow internet connection.

Your session remains active until the session expires.

If you select the ‘Remember me’ option, you do not have to sign in every time you restart the browser during a day.

If you leave TELUS Webmail open but do not access your mailbox for a period of time, your session might time out and you will need to sign back in.

Click Log In.

Log out

To prevent others from having access to your email account, you should always log out when you are not using your computer.

If you browse to a different site without signing out first, your session might sign out automatically when it reaches the specified timeout.

In the top right corner, select Log Out.


Keyboard shortcut keys

Keyboard shortcuts are keys or key combinations that let you quickly select an action when the access key sequence is entered.

Go to the Preferences>Shortcuts page to see the complete list of shortcut keys.