TELUS Webmail help guide



Setting up TELUS Webmail

When you sign in, you see a screen view similar to the one below. This view is the Mail view. The view changes when you use another application, such as Address Book or Calendar.


Option Description
Window header

The Window header displays:

  • Webmail help
  • Contact us
  • Search box
  • User Name or Email Address under which you are logged in.
  • Hover your cursor over this area, and your mail quota appears.
  • From the drop-down menu of your user name you can access Webmail help, Contact us, and Log out features.
Application tabs

The applications that you can access are listed in the tabs on this row, such as Mail, Address Book, Calendar, Tasks, and Preferences applications.

Overview pane

The Overview pane displays:

  • Folders – including system folders (Inbox, Sent, Draft, Junk (and Trash) as well as custom folders you created
  • Searches – search queries that you created and saved for future use
  • Tags – any tags you have created. Click on a tag to quickly see all messages that are tagged with that tag.

When you are in the Calendar application, the Overview pane displays your calendar list.


The mini-calendar is optional. You can disable the mini-calendar using the Preferences>Calendar page.


The toolbar shows actions available for the application you are currently using.

Content pane

The Content pane area changes depending on what application is in use. In the Inbox view, it displays all messages or conversations in your Inbox.

Reading pane

Email messages are displayed in the Reading pane.

Search bar

Search options, including the Advanced Search feature, are displayed in this area. You can also save searches from here.

Hover messages

Passing your mouse cursor over items, such as command buttons, conversations, or mail addresses in message headers, displays a small text box of descriptive information about the item.

Folder information

If you hover the cursor over a folder, the number messages in the folder and the size of the folder display.

Personalizing TELUS Webmail

You can use the actions in this section to personalize TELUS Webmail. Most options are set on the Preferences>General page.


Option Description
Change the TELUS Webmail version

You can set the default version to sign into. If you are frequently changing which version you are using, you can change it.

  1. Go to the Preferences>General page.
  2. In the Sign in Options section, select how you want to sign in
  3. Click Save.

The next time you sign in, your selection appears as the default.

Change the language

You can change the language used to display text.

  1. Go to the Preferences>General page.
  2. In the Sign in Options>Language section, select a language to use.
  3. Click Save.
Change text direction

You can change the direction of your text from left to right, or right to left.

  1. Go to the Preferences>General page.
  2. In the Sign in Options>Compose Direction section, select Left to Right or Right to Left.
  3. To switch the text direction from the toolbar, select Show direction buttons in compose toolbar.
  4. Click Save.

When you change the text direction, when you click Save a warning displays asking if you want to reload your account now to display the new font, or to display the new font the next time you sign in.

Change font and size
  1. Go to the Preferences>General page.
  2. In the Sign in Options>Font drop-down menu, select the font.
  3. Click Save.
Move the reading pane

You can change the display to a three-pane view, with the Overview pane on the left, the Content pane in the center, and the Reading pane on the right.

  1. On the toolbar, click View and select the reading pane to display and where.
Change the pane size

For split-pane windows, such as the Conversation view, you can increase or decrease the size of the upper and lower panes.

  1. Click and drag on the bar separating the panes up or down.
Change your default time zone

In TELUS Webmail, the time zone setting on your computer is used as the time stamp for received messages and calendar activities.

  1. Go to the Preferences>General page.
  2. In the Sign in Options>Default Timezone drop-down menu select the time zone you want to use.
  3. Click Save.

Accessing external accounts

Instead of logging on to each of your external email accounts, you can retrieve email messages from TELUS Webmail.

You can also create a persona to use when you reply to or forward a message received from the external account.


Messages from your external account are not automatically received in TELUS Webmail.

Click the Refresh icon on the toolbar to get the latest messages.

Add an External Account

  1. Go to the Preferences>Accounts page.
  2. Click Add External Account.
  3. In the External Account Settings section, enter the email address of the external account and add a name in the Account Name text box to identify the account.
  4. Select the type of account: POP or IMAP.
  5. In the Username of Account text box, enter the name associated with this email account. Sometimes your username is the part of your email address before the @, and other times it is your full email address.
  6. In the Email server text box, enter the name for your external account’s server.
  7. In the Password text box, enter the password you use to sign in to the external account. To see that the password you typed is correct, select Show password.
  8. If your service provider uses a different port than the default, change it in the Advanced Settings area. If you use a secure connection, enable Use an encrypted connection (SSL) when accessing this server.
  9. Your provider should let you know if they do not use a standard IMAP (143) or POP (110) port.
  10. Click Test Settings to verify the information.
  11. Select where to download the messages.
  12. To delete messages from the external account after you receive them in TELUS Webmail, select Delete messages on the server after downloading them.
  13. Type the name to appear in the From field of your outgoing email messages (for example, John). This is the name that is shown before your email address.
    1. To direct replies to email messages from this persona to a name and address different from the one you configured in From:
    2. Select Set the “Reply-to” field of email messages to
  14. Enter the name in the text box.
  15. (Optional) To associate a signature with the persona, click Manage your Signatures.
  16. Click Save.